Policies
The gnomes are here to help answer your questions. Below you will find answers to common questions. If you still have questions after reviewing this page, please call us.
Contact Information :
Gnome Hazelnut Factory
7505 Windsor Island Rd N.
Salem, Or 97303
(503) 551 8585
sales@gnomehazelnutfactory.com
Satisfaction Guarantee:
If for any reason you are not happy with our product, please contact us at (503) 551 8585 and our busy little gnomes will be glad to help you.
Shipping:
Products to be shipped in the continental United States (48 states) can be ordered directly through this web site. For orders to be shipped outside of this area please call (503) 551 8585 or send an e-mail to
sales@gnomehazelnutfactory.com for further details.
Products normally ship within 1 business day of purchase. Orders with next day shipping must be completed before 2:00 PM PST to be shipped the same day.
*During hot summer months, chocolate coated products will be cold shipped to warm destinations in order to preserve the integrity of the coating. This requires that someone be present at time of delivery to ensure best possible results. We will call and inform you of the target delivery date.
Store Checkout and Invoicing:
After you finalize your order, we will send you a copy of the invoice to your e-mail. If you need additional copies, please e-mail your request to
sales@gnomehazelnutfactory.com or call us at the number above.
Privacy & Security:
We use industry standards for secure purchase transactions to ensure that your information stays safe. We do not store credit card information on our web site. Your contact information will only be used for shipping and billing of products bought on the Gnome Hazelnut Factory web site. This information is for internal use only and will not be released to any third parties, unless required by law.
Product Preparation:
Our hazelnut products are kosher certified. The gnomes take great pride in using the strictest standards possible while preparing our products for you. Our health conscious customers should look at our nutritional chart and ingredients for more details on our products' nutritional information.
